By clicking on "Checkout", you agree without reservation to e-shop's Terms and Conditions of Sale.
If you cannot find the confirmation e-mail, you can check if the order appears in the "HISTORY" section of your "MY ACCOUNT".
Do not hesitate to contact the Customer Service via the Contact section of the store.
We invite you to contact the customer service by email (firstname.lastname@example.org). Once the return request is validated by the Customer Service. You must return your products within 14 (fourteen) working days following the validation of the withdrawal. You must return your items by mail.
Affective / SAV Groupama - FDJ
11, rue du Général Mocquery
37550 Saint Avertin
Products must be returned intact and unused. By clicking on "Order", you accept without reservation Affective's Terms and Conditions of Sale.
By clicking on "Checkout", you agree without reservation to Affective's Terms and Conditions of Sale.
For deliveries in France, you can choose between express delivery (24h if ordered before 13h), delivery in standard (72h), delivery in message - pallet if it is higher than 30 kg (4 to 5 working days). The deliveries in Europe as well as the World delivery (3 to 12 working days).
By clicking on "ORDER", you accept Affective's Terms and Conditions of Sale without reservation.
In the "my order history" section, click on "details" of the order concerned, the tracking number appears under the summary of the items in your order.
Please note: after a period of 10 days without any return from you, your order will be returned to our depot and you will be contacted by the Customer Service.
Do not hesitate to contact the Customer Service with your order number and your tracking number in order to open an inquiry with the carrier.
You can pay by credit card via the secure payment platform Payplug.
We do not have access to your bank details which are not stored on our site.
To modify your delivery and/or billing addresses, you must click on "My addresses", select the address in question and click on "Modify".
You can reach us by phone at 01 55 39 39 16, by email at email@example.com or by contact form.
Our customer service is at your disposal from 9:30 am to 6 pm from Monday to Friday (except holidays).